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The Diocese of
Westminster Academy Trust

Complaints

Complaints:

In a Catholic Academy Trust parental/carers concerns are of  particular importance.  As the first educators of their children, parents/carers have a duty to take an active interest in their school.  “Since parents have given children their life, they are bound by the most serious obligation to educate their offspring.” (Gravissimum Educationis).  To this end, “there must be the closest co-operation between parents/carers and the teachers to whom they entrust their children to be educated.  In fulfilling their task, teachers are to collaborate closely with the parents and willingly listen to them.” (Can.796). Dealing with parental/carer concerns is an intrinsic part of the Trust’s ethos and mission and we would encourage parents to contact the academy their child attends in the first instance to discuss any concerns.

The Diocese of Westminster Academy Trust Complaints Policy operates across all of the schools within the Academy Trust. This document set out the Trust’s approach to dealing with complaints and a step-by-step guide on how concerns or complaints will be handled each school website will have a link to the policy with the relevant contact details at the school. This Complaints Policy applies to all concerns and complaints of the parents of students at a school within the Trust, other than those involving child protection issues, or relating to admissions, exclusions and SEN, for which there are separate statutory procedures.  Where a complaint is made against a member of staff, depending upon the nature and seriousness of the complaint, the matter may be dealt with under separate HR procedures which are strictly confidential, rather than under this Complaints Policy.

 

The DfE guidance on making a complaint about an academy can be found following this link:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/557407/Complain_about_an_academy.pdf

 

 

Whistleblowing:

The Diocese of Westminster Trust is committed to achieving the highest possible standards of service and ethical standards and our policy will enable employees of the Trust to raise concerns of serious wrongdoing without fear of reprisal.

This policy applies to all individuals working for The Diocese of Westminster Academy Trust at all levels and grades, whether they are employees, contractors, and casual or agency staff.

Whistleblowing is distinct from the grievance procedure which should be used by an employee if they have a complaint relating to their personal circumstances in the workplace. Concerns about wrongdoing within the Trust such as fraud, malpractice, mismanagement, breach of health and safety law or any other illegal or unethical act either on the part of management, the Local Governing Body or by fellow employees should be raised using this procedure.

 

The DfE  and government guidance on whistleblowing about an academy can be found following on the following links:

https://www.gov.uk/education/school-complaints-and-whistleblowing

https://www.gov.uk/whistleblowing